Questions
This
is where you can find answers to commonly asked
questions. Simply Click on a question below to
see an answer
1). Can you fill my American prescription?
2). Do I get charged a shipping
fee for every prescription?
3). Why is it cheaper for me to
order a 90-day supply than a 30-day supply?
4). Do you sell every prescription
product?
5). I am a new customer, how do
I get Started?
6). Will you accept my insurance
plan?
7). What payment methods do you
accept?
8). What is your Return Policy?
9) Will you always ship grouped
orders together?
Q: Can you fill my American prescription?
A: Yes, if you follow the procedure under
the section of How To Order on our web page.
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Q:
Do I get charged a shipping fee for every prescription?
A: You are charged one shipping fee per
parcel, not per prescription. If all your prescriptions
fit in one parcel you will be charged only one
shipping fee.
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Q:
Why is it cheaper for me to order a 90-day supply
than a 30-day supply?
A: Each prescription contains a built-in
dispensing fee that is the same for a 30-day supply
and a 90-day supply, thus saving you money when
you buy a 90-day quantity.
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Q:
Do you sell every prescription product?
A: No we do not. We do not sell any habit
forming or narcotic medications. Also, not all
products that are available in the USA are available
in Canada.
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Q:
I am a new customer, how do I get started?
A: It is a 4-step process.
(1) Go to the How to Order page and click the
“New Customer” link.
(2) Choose your order method and follow the instructions
provided.
(3) Read and agree to the Customer Agreement and
complete the Health Profile.
(4) Send us your American prescription by fax
or mail.
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Q:
Will you accept my insurance plan?
A: Unfortunately, the insurance plans
are not set up to accept claims from a foreign
pharmacy. You will be issued a receipt with your
prescription that you may submit to your insurance
company, but there are no guarantees whether you
can be reimbursed or not.
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Q:
What payment methods do you accept?
A: We currently accept VISA and MASTERCARD,
and ONLINE CHECKS!
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Q:
What is your Return Policy?
A: The Pharmacist shall not accept the
return for use or re-use of any portion of any
drug or non-prescription medication (Alberta College
of Pharmacists Standard 5.1 (m) Standards of Practice
- The Pharmacist, Jan. 1, 1996).
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Q)
Will You always ship grouped orders together?
A) Even though all attempts are made to
ship your grouped orders together, we cannot guarantee
this. In the event that your grouped orders cannot
be shipped together, you may be charged a shipping
fee for each separate package.
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